Refund policy

1. Overview

At Dutchie Delights, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a Returns and Exchanges Policy to make your shopping experience as convenient as possible.

2. Eligibility

2.1. To be eligible for a return or exchange, please ensure the following:

  • Your request is made within 3 days from the date of delivery.

  • The item is unused, in its original condition, and in the original packaging.

  • Proof of purchase, such as an order number or receipt, is provided.

3. Returns

3.1. To initiate a return, please follow these steps:

a. Contact our customer support team at Hello@dutchiesdelights.com to request a return authorization.

b. Package the item securely, including a copy of the proof of purchase, and mail it to the address provided upon approval.

3.2. Customers are responsible for return shipping costs unless the return is due to an error on our part.

4. Exchanges

4.1. If you wish to exchange an item, please follow these steps:

a. Contact our customer support team at Hello@dutchiesdelights.com to request an exchange authorization.

b. Package the item securely, including a copy of the proof of purchase, and mail it to the address provided upon approval.

4.2. Buyer will cover the cost of shipping for the replacement item.

5. Refunds

5.1. Refunds will be processed within 14 business days upon receiving the returned item. The refund will be issued to the original payment method.

5.2. Please note that shipping costs are non-refundable unless the return is due to an error on our part.

6. Damaged or Defective Items

6.1. If you receive a damaged or defective item, please contact us immediately at Hello@dutchiesdelights.com. We will provide instructions on returning the item or arrange for a replacement.

7. Contact Information

If you have any questions or require assistance with returns and exchanges, please don't hesitate to reach out to our customer support team at Hello@dutchiesdelights.com

8. Changes to the Policy

We reserve the right to update or modify this Returns and Exchanges Policy at any time. Any changes will be posted on our website.

This Returns and Exchanges Policy was last updated October 2023.